SHIPPING & HANDLING
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WHEN WILL I RECEIVE MY ORDER?
Every Le Labo creation is mindfully blended, labeled and packed by hand. To learn more about our preparation time specific to your delivery location, visit our Shipping & Returns page. -
WHAT ARE THE DELIVERY OPTIONS?
Le Labo offers a variety of delivery options including Online Shipment Orders, Click & Collect, and Phone Orders. -
WHAT DO I DO IF I NEVER RECEIVED MY ORDER?
If you have not received your order, kindly get in touch with us on our Contact Us page for further assistance. -
CAN I MODIFY MY SHIPPING ADDRESS AFTER PLACING MY ORDER?
Your shipping address can be modified as long as your order has not been dispatched from our labs. You may get in touch with us regarding any order modifications or updates on our Contact Us page. -
WHAT DO I DO IF MY ORDER IS LOST OR MISSING?
If the tracking information for your package confirms delivery and you cannot locate the delivered package, please follow the steps below.
1. Check with neighbors and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further
Note: Le Labo Fragrances monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Le Labo Fragrances reserves the right to limit or deny the reshipment or credit of an order/item in all instances.